Returns & Exchanges
Industrial Automation offers a comprehensive 30-day return policy for all certified electronic components and hardware, provided they remain in their original packaging with intact factory seals. We aim to ensure your critical infrastructure projects remain on track with a streamlined RMA process for both defective and surplus equipment.
Initiate RMA Request
Log in to your account portal and submit a Return Merchandise Authorization (RMA) request including the serial number and reason for return.
Technical Verification
Our engineering team will review the request within 24 hours to verify compatibility issues or reported hardware faults.
Secure Packaging
Once approved, pack the component in anti-static shielding and original protective foam to prevent electrostatic discharge during transit.
Inspection and Refund
Upon receipt at our distribution center, items undergo a quality assurance inspection before a credit or replacement is issued to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing